• Identify satisfied customers for participation in case studies, testimonials, reviews, and speaking opportunities. • Maintain the customer reference database including advocate status, use cases, and product details. • Coordinate requests for G2 reviews and track participation and outcomes. • Support the growth and organization of the customer advocacy pipeline. • Work with Customer Success Managers and Account Managers to identify customers with strong results or notable use cases. • Coordinate interviews and scheduling for case studies and customer spotlights. • Collaborate with Product Marketing and Content teams to support the development of written and video customer stories. • Manage customer approvals and track the performance of published content. • Assist in drafting and sending customer newsletters, product updates, event communications, and related outreach. • Coordinate webinar logistics including invitations, registrations, reminders, and follow-up. • Support engagement within the Maxio Customer Community Slack channel. • Maintain dashboards and reports related to customer advocacy, NPS themes, review volume, and content performance. • Track metrics for program effectiveness including open rates, event registrations, referrals, and story engagement. • Organize internal documentation such as content calendars, contact lists, and process documents. • Provide project coordination support for Customer Success and Marketing initiatives.