Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.
Principal Customer Success Manager
Location
New York + 4 moreAll locations: New York, Rhode Island, South Carolina, Tennessee, Texas
Posted
61 days ago
Salary
Not specified
Job Description
Job Requirements
- Over 10 years of progressive experience in Customer Success
- Expert-level knowledge of Customer Success best practices
- Extensive experience with highly complex, enterprise-level products
- Prefers C-level engagement with strong relationship-building skills
- Exceptional skill in navigating and leading through ambiguity
- Proven leadership in cross-functional collaboration
- Demonstrated thought leadership in the Customer Success industry
- Experienced in developing and delivering executive-level presentations
Benefits
- fully covered medical premiums (employee-only)
- flexible PTO
- 401(k) plan
- dental and vision coverage
- remote work options
- $10,000 lifetime fertility stipend
- access to coworking spaces around the globe
- dedicated Recharge Holidays - one long weekend each quarter
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