National MS Society
We will cure multiple sclerosis while empowering people affected by MS to live their best lives.
MS Navigator Information Specialist, Bilingual
Location
Arizona + 3 moreAll locations: Arizona, Nevada, Minnesota, Utah
Posted
55 days ago
Salary
$50K - $55K / year
High SchoolEnglishSpanish
Job Description
• Establish rapport and trust with constituents to initiate a supportive, person-centered relationship
• Assess individual needs and guide constituents to the most appropriate staff member, service, or resource
• Provide accurate information about Multiple Sclerosis as well as Society programs, events, and services
• Connect constituents with MS Navigators for ongoing support and goal achievement
• Collaborate with healthcare providers to create seamless experiences for shared clients
• Ensure equitable access to educational and support resources, regardless of technical ability
• Respond to acute situations with sound judgment, connecting individuals to internal or external crisis support as needed
• Maintain healthy boundaries while remaining present and empathetic in all interactions
• Stay current with industry trends and Society developments to align with best practices
• Support innovation and outreach by engaging volunteers and modeling essential work functions across the organization
Job Requirements
- Bilingual Fluency Required: Must be fully fluent in both English and Spanish (verbal and written)
- Exceptional active listening and empathetic communication skills
- Strong critical thinking and judgment, especially in high-stakes or crisis situations
- Ability to build trust and rapport quickly with diverse individuals
- Deep understanding of Society programs and ability to navigate interconnected services
- Commitment to culturally responsive practices and inclusive service delivery
- Proficiency with digital tools and technology for resource sharing and relationship management
- Collaborative mindset with the ability to work cross-functionally and support team learning
- Adaptability and resilience in a dynamic, service-oriented environment
Benefits
- Considerable Paid Time Off Plan
- Paid Holidays
- 401k Retirement Savings Plan with Society match
- Commuter Benefit Plan
- Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching
- Additional voluntary benefit offerings
