• Proactive and ongoing communication with SLED customers to understand their needs, funding patterns, and evolving regulatory environment • Works with the Marketing and Service Operations teams to make sure that customer needs are addressed in our product offerings • Provides training to the Field Sales force on how to position, sell and win business with SLED customers • Provides direct selling assistance to the field sales team as necessary to achieve the SLED sales targets • Directly manages key GPO relationships that help drive growth • Builds relationships with customers based on mutual respect as a ‘trusted advisor’ • Navigates customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders • Works cross-functionally internally to resolve customer complaints / escalations and improves processes and communications to prevent future issues • Creates annual strategic plans for “key” accounts including growth plans and targets • Creates and conducts quarterly business reviews on Smart Care performance with GPOs and end clients