• Educate customers on the capabilities Brightidea platform • Script & record standardized training videos • Implement complex configurations for customers • Consult with customers on BI config best practices • Create new client systems and templates as needed • Provide support coverage as needed • Support Services team strategic projects • Create, manage, and own the project documentation, scope and schedule • Identify, articulate and nurture opportunities at the intersection of consumer need, technical feasibility, and business viability. • Assist the customer in establishing tangible metrics around maturing the innovation capability across the organization. • Determine opportunities for collaboration with product teams’ innovation initiatives. • Lead the execution of innovation events intended to engage the employee population and develop ideas that can be explored for value. • Facilitating both face-to-face and virtual client learning, planning and working sessions • Developing content-driven assets like decks, documents, spreadsheets, etc. • Advise customers on HTML/CSS, JS, SQL, BI APIs, etc