• Lead customer projects from planning through to delivery, ensuring quality and compliance. • Translate customer processes into digital workflows using validation software. • Act as the main technical contact for assigned projects, supporting both customers and internal teams. • Contribute to internal documentation, training, and process improvements. • Represent Kneat within customer organisations, building strong relationships and acting as a trusted advisor. • Engage with customer stakeholders (remotely and/or onsite) to understand business objectives and influence decision makers, providing ongoing technical and strategic guidance to maximise customer value. • Communicate clearly with stakeholders and support knowledge sharing across teams. • Apply strong understanding of validation principles and industry standards to project work. • Deliver training and guidance to internal and external users on platform functionality. • Support onboarding and mentorship of junior team members. • Influencing executive stakeholders and supporting commercial conversations.