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Customer Success Team Lead
Location
United States
Posted
33 days ago
Salary
$145K - $155K / year
Job Description
Job Requirements
- 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2 years in a leadership position.
- Ability to lead, motivate, and develop a high-performing team.
- Experience with SaaS products, ideally in global startup environment.
- Ability to articulate value, confidently handle objections, and resolve customer issues.
- Experience interacting and presenting at all levels of an organization.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment.
- Ability to travel (30%).
- Demonstrated success managing long-term partnerships in large organizations.
- Strong analytical skills and the ability to interpret data to drive decisions.
- Proficiency in CRM and Customer Success software tools.
- Located in EST/ CST timezones.
Benefits
- A product that positively impacts people's lives every single day.
- A team of amazing people with a shared vision and the infinite drive to make it happen.
- Wide and generous health benefits.
- Significant equity and 401(k) plans matched to 4%.
- Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
- Fully remote work environment.
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
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