• Requirements & Systems Analysis (Primary) Partner with stakeholders to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria. Translate business needs into clear, testable requirements and ensure alignment with system capabilities and constraints. Create and maintain process models, use cases, workflows, and supporting artifacts to communicate intent and “definition of done.” Identify gaps, ambiguities, and risks early; propose options and tradeoffs to drive decisions. Act as a liaison across field engineering, R&D, and customer stakeholders to keep delivery aligned and measurable. • QA, UAT, and Release Validation (Secondary) Build and execute test plans and test cases tied directly to requirements and acceptance criteria. Perform hands-on functional and regression testing for releases; coordinate integration testing needs with engineering as required. Plan, coordinate, and facilitate UAT with end users, including entry/exit criteria, test guidance, and sign-off workflows. Identify, document, and track defects with clear reproduction steps and expected vs. actual results; support triage and verification of fixes. Review test outcomes, summarize quality risk, and communicate release readiness to stakeholders. • Automation & AI-Assisted Testing (Expectation) Contribute to light automation over time by drafting and maintaining a small set of high-value automated checks (e.g., smoke/regression), in partnership with engineering. Use AI-assisted workflows to accelerate test case design, exploratory testing, and automation/script drafting—while following Totara security requirements and avoiding exposure of customer or federal data in unapproved tools. Continuously reduce repetitive manual work by improving test coverage, reusability, and clarity of test assets. • Collaboration & Communication Work closely with cross-functional teams (engineering, operations, customer stakeholders) to ensure alignment on scope, risks, and timelines. Provide clear status updates on requirements readiness, UAT progress, defects, and quality risk. Participate in planning, stand-ups, reviews, and retrospectives to improve delivery execution and quality outcomes. • Documentation & Reporting Maintain high-quality documentation of requirements, acceptance criteria, test plans, test cases, defects, and UAT artifacts. Produce quality summaries (coverage, defect themes, outstanding risk) for internal and customer-facing stakeholders when needed. Support knowledge base and user documentation updates when changes impact user workflows.