• Review and process medical opinion packets, which can include compiling documents within a client’s file, writing a letter to an expert, etc. • Ensuring a smooth workflow by creating forms, assisting with process improvement, uploading and downloading documentation from online portals, and organizing claims • Providing clients with a courtesy copy of all documents through an internal tracking system • Updating and maintaining the accuracy of client files • Scheduling out tasks and/or due dates for other departments • Completing assignments directly from an assigned Case Manager or Attorney • All other duties as assigned