• Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy • Respond to customer inquiries across multiple channels including email, chat, and social media • Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed • Develop working knowledge of bookkeeping, tax, and payroll processes to address customer questions accurately • Contribute to documentation, training materials, and process improvements