Business Intelligence Lead – Digital VOC
Location
United States
Posted
60 days ago
Salary
$117.6K - $161.7K / year
Job Description
Job Requirements
- Bachelor's degree and 8 or more years of technical experience in data analysis OR Master's degree and 4 years of experience
- 2 or more years of project leadership experience
- Demonstrated experience leading VOC or customer experience programs in a digital environment
- Strong vendor management skills, preferably with Qualtrics or similar platforms
- Knowledge of current trends and tools in customer experience measurement and analytics
- Advanced experience in analysis and synthesis of quantitative and qualitative data
- Excellent communication, presentation, and storytelling skills to inform and influence senior and executive leadership
- Experience aggregating data across multiple sources (e.g., primary research, secondary research, operational data)
- Working knowledge of primary research techniques (e.g., basic survey design)
- Advanced Degree in a quantitative discipline, such as Business, Marketing, Analytics, Mathematics, Statistics, Computer Science, or related field
- Passion for contributing to an organization focused on continuously improving consumer experiences
- Experience analyzing data to solve a wide variety of business problems and create data visualizations that drive strategic direction
- Advanced experience working with big and complex data sets within large organizations
- Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs
- Proficiency in understanding Healthcare related data
- Experience creating analytics solutions for various healthcare sectors
- Advanced in SQL, SAS and other data systems
- Experience with tools such as Tableau and Qlik for creating data visualizations
- Expertise in data mining, forecasting, simulation, and/or predictive modeling
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
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