• Manage a book of ~40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health. • Lead onboarding plans to ensure customers realize rapid time-to-value with strong adoption trajectories. • Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions. • Develop and execute customer success plans that align with each customer’s business goals. • Drive renewal conversations and mitigation strategies, partnering closely with Sales where appropriate. • Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives. • Conduct periodic business reviews to showcase value delivery and deepen relationships. • Serve as the voice of the customer internally to drive product improvements and operational refinements. • Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience.