• Lead, coach, and develop a team of Regional and Retail Operations leaders and District Managers, building strong bench strength and succession plans. • Ensure consistent leadership expectations, performance management, and professional development across all retail management levels. • Foster a culture of accountability, collaboration, and continuous improvement aligned with Story’s values and support VP of Retail. • Serves as the primary owner of national retail operational governance, including SOP, compliance execution standards, audit readiness, and system adoption. • Ensures operational issues are resolved through regional /district leadership rather than direct store-level intervention • Partner closely with Marketing, Merchandising, HR, Compliance, IT, Finance, and Supply Chain to ensure retail needs are supported and brand standards are upheld. • Act as a key liaison between corporate strategy and field execution, ensuring alignment, clarity, and follow-through. • Partner with retail leadership to support sales growth, labor optimization, and margin improvement initiatives. • Support budgeting, forecasting, and labor management efforts by ensuring operational alignment to financial targets. • Analyze sales data, market performance, and customer insights to inform operational improvements and strategic decisions. • Own and evolve the national retail operating model, ensuring consistent execution of standards, SOPs, and best practices across all markets. • Develop, implement, and continuously improve standard operating procedures (SOPs), internal processes, and compliance training for all retail locations. • Review daily, weekly, and monthly performance metrics across all stores, identifying trends, risks, and opportunities; drive corrective action plans where performance gaps exist. • Oversee inventory, point-of-sale, and compliance systems to ensure accuracy, adoption, and audit readiness across all markets. • Develop and execute standardized audit programs to enforce compliance, operational discipline, and reporting accuracy. • Act as a liaison between corporate strategy and field execution.