• Business Process Mapping: Working with various business verticals to map existing processes and identify areas for optimization, including processes relating to executive operations, organizational performance, and other confidential strategic projects where needed • Requirements Elicitation: Gathering and documenting detailed functional and non-functional requirements for new features, enhancements, and integrations • Stakeholder Collaboration: Facilitating workshops with business users to understand their needs and challenges • Process Improvement: Continuously evaluating existing systems and processes to recommend and implement improvements that increase efficiency and data quality • Documentation: Creating and maintaining comprehensive documentation of processes, requirements, and system configurations • Platform & Integration Management: Oversee system health and configurations, managing third-party integrations and troubleshooting complex technical issues to ensure operational stability • Vendor Relations & Performance: Act as the liaison for external vendors to manage SLAs, coordinate technical updates, and align product roadmaps with business goals • Technical Translation & Feasibility: Bridge the gap between business needs and technical constraints by assessing the feasibility of requests and translating them into system-ready configurations • Handle confidential and sensitive strategic matters with the utmost discretion and integrity • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging • Other relevant duties and responsibilities as assigned