• Develop and execute a comprehensive growth strategy aligned with corporate objectives and market opportunities in pharma and biotech communications. • Identify new revenue streams, business models, and partnership opportunities. • Champion post-incubation growth of emerging digital products and service lines ensuring smooth transition from incubation to scalable revenue generation. • Drive the agency’s go-to-market positioning, ensuring differentiation and competitive advantage. • Collaborate with senior leadership on strategic planning, forecasting, and organizational development. • Define and align the commercial strategy for MCE and NexGen (and any future M&A), determining where synergies, shared services, or differentiated positioning are optimal for market growth. • Lead commercial integration efforts post-merger, aligning client management frameworks, pricing strategies, and performance metrics across MCE and NexGen (and other future M&A). • Lead all revenue-generating functions, including business development, lead generation, and client partnerships for account expansion. • Build and manage a scalable sales pipeline and develop new business in targeted territories aligned to the growth strategy. • Cultivate strategic relationships with key decision-makers in pharmaceutical, biotech, and healthcare organizations. • Oversee pricing strategy, contract negotiation, and commercial terms to ensure profitability and client retention. • Oversee CRM systems and data integrity to ensure accurate sales reporting and forecasting. • Champion a client-centric and people first culture across the organization, ensuring the highest levels of satisfaction and partnership. • Stay ahead of industry trends, competitive dynamics, and evolving client needs. • Represent MCE at industry conferences, forums, and key networking events to enhance visibility and thought leadership. • Lead, mentor, and develop a high-performing commercial team, fostering collaboration, accountability, and continuous learning. • Inspire and manage a globally distributed team across the UK, Switzerland, and US, leveraging regional strengths while promoting a unified commercial culture and shared standards of excellence. • Ensure we are optimizing our sales capacity through recommendations of an optimal sales organization model. • Ensure we are hiring and cultivating best in class talent to align with our market reputation and expectations for a culture of excellence. • Align incentives, KPIs, and performance metrics across sales, marketing, and client service functions.