• Creates and implements Network Transformation initiatives across a market • Develops Provider Relations Management team to effectively achieve market targets • Collaborates with internal departments to drive improvement of provider performance • Conducts field rides with Provider Relations Representatives to gauge their performance • Identifies team skill set deficiencies and implements proper professional development plans • Monitors Provider Performance action plans and tracks provider performance improvement • Ensures compliance with enterprise provider performance and relationship model • Drives improvement of provider performance by analyzing, interpreting and communicating metrics • Establishes and leads collaborative effort with internal cross-functional market departments • Responsible for understanding HEDIS and STARS measures and partners with Quality Team