• Lead and support cross-functional initiatives that drive operational efficiency and enhance customer experience. • Serve as a trusted advisor and project lead, collaborating with stakeholders to identify opportunities, design solutions, and implement change with minimal oversight. • Translate business needs into actionable technical requirements by gathering and analyzing functional area inputs. • Lead process discovery and optimization efforts using tools such as Celonis, process/task mining, and mapping methodologies. • Deliver clear, data-backed insights to both technical and non-technical stakeholders, including executive leadership. • Apply industrial engineering practices to identify inefficiencies, reduce complexity, and improve end-to-end processes. • Collaborate closely with business partners to understand root causes of inefficiencies and co-create sustainable solutions. • Develop and deliver operational dashboards and performance analyses using process intelligence tools.