• Develop and implement best-in-class policies and documentation for supporting the Trevor IT & Security platforms • Ensure the secure handling and protection of highly confidential and sensitive data across IT systems and infrastructure • Define requirements for and conduct regular security and performance audits on networks, endpoints, and cloud/SaaS services in alignment with industry best practices • Monitor and report on IT&S Infrastructure Team volume, bandwidth, and survey metrics • Identify and act on opportunities to improve software platforms, security systems, and other aspects of IT Infrastructure • Create, maintain, and regularly test the organization's disaster recovery plan • Proactively track and mitigate cybersecurity threats and manage the organization’s cybersecurity training program • Support the Technology Support Manager in developing content, training, or documentation to help proactively prevent recurring Infrastructure issues that impact staff • Act as an escalation point for advanced issues involving IT Infrastructure systems and platforms • Monitor the performance of the IT&S Infrastructure Team with a focus on support and professional development through the use of weekly 1:1 meetings, individual development plans, and other appropriate tools • Contribute to and facilitate the continuous improvement of the IT & Security Knowledgebase • Participate in the development of the verticals budget, workforce plan, strategic plan, and other processes as requested • Demonstrate fair, ethical, and equitable business practices • Handle sensitive and confidential matters with the utmost discretion and integrity • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging • Organize and report on the Infrastructure teams projects and tasks to the Director of IT & S. • Other relevant duties and responsibilities as assigned