Elevate your campus experience through transformative payments and credential-driven transactions and privileges.

Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 501-1,000H1B SponsorCompany Site LinkedIn

Location

United States

Posted

55 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglishLinuxSQL

Job Description

• Troubleshooting software and hardware issues • Collaborating with internal teams to resolve escalated cases • Documenting solutions for knowledge sharing • Contributing to process improvements that enhance our overall support delivery • Working across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments

Job Requirements

Practical experience in Information Technology, Engineering, or related technical field
2-4 years of technical support or software troubleshooting experience
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
Experience with SQL databases and basic query writing
Familiarity with Windows and/or Linux server environments
Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
Customer service orientation with patience and empathy
Ability to work independently and manage multiple cases simultaneously
Willingness to learn new technologies and adapt to changing environments
Bachelor's degree in Computer Science or related field

Benefits

Flexible time off to include paid holidays and volunteer time
Robust health, dental, and vision insurance plans on your first day of employment
Employer-paid life insurance/AD&D/short-term and long-term disability insurance
Comprehensive employee assistance program (EAP)
Flexible spending account (FSA) or health savings account (HSA)
Matched 401(k)
Employee stock purchase plan