• Responsible for leading a team of Payroll Service Associates and Senior Associates via daily interaction and conducts one-on-one meetings to develop consultants, troubleshoot and prioritize work • Support practice management to assess your team’s performance and deliver positive and constructive feedback • Coach and mentor fellow teammates, leading and encouraging knowledge share within the team and company • Serves as the first point of escalation for internal employees as well as clients • Supports practice management in determining hiring and staffing/resource needs and utilization across the team • Ensure accurate tracking of billable and non-billable time for invoicing and profitability • Continuously identify problems, unexpected data trends and determine root cause to offer your team and the client a solutions • Create strong client relationships that reinforce a partner philosophy, and are grounded in trust, service, and result in a high level of client satisfaction • Assist the client in evaluating and troubleshooting system and process issues and identifies opportunity for escalation and improvement in/outside scope of Payroll Services • Anticipate client needs through deep level understanding of payroll processes and operations • Partners with clients on business impacting decisions that affect payroll and provides valuable insights • Responsible for all timelines and execution of deliverables • Maintain necessary training and industry certifications