• Serve as Incident Commander, leading real-time response efforts, managing communication across teams, triaging issues, and driving resolution of high-priority incidents to minimize downtime and business disruption. • Execute documented runbooks for troubleshooting and resolving production incidents involving AWS services (EC2, CloudWatch, IAM) and Kubernetes clusters (pods, deployments, scaling). • Collaborate closely with engineering teams post-incident, performing root cause analysis, documenting lessons learned, and driving the implementation of durable solutions. • Drive operational excellence by measuring and analyzing critical metrics (e.g., MTTR, SLA adherence) to identify improvement opportunities and implement impactful solutions. • Continuously refine and update operational runbooks and procedures, ensuring alignment with evolving technologies and business needs. • Proactively contribute to long-term strategic initiatives to improve incident management practices.