• Partner with business leaders and Corporate Development through the diligence and integration process to define Twilio’s integration strategy. • Lead post-deal close integration and assimilation efforts of M&A at Twilio—functional, cultural, and operational—by facilitating and guiding a cross-functional team of workstream owners and ensuring key deliverables and KPIs are met. • Build an M&A Integration Operational Model, including developing governance structures, playbooks, change management and communications plans, and project team roles and responsibilities. • Interface with senior leadership, including VP, SVP level executives, to present strategic recommendations, secure resources, and set the broad integration agenda. • Establish regular governance updates, proactively identify and mitigate risks, leading KPI reviews and results and escalate critical decisions to business sponsors and executive leadership. • Cultivate communications and change management efforts for all stakeholders (including acquired company leaders) throughout the integration process to minimize disruption and maximize adoption. • Assess and incorporate integration best practices, learnings, and success metrics to continuously improve our M&A playbook and operational processes. • Support the project management of other workforce transformation projects as needed, which includes re-orgs, location expansion or consolidation efforts and people related projects as an outcome of our strategic workforce plan objectives.