• Act as remote on-site technical support for users in the New York office. • Support employee onboarding and offboarding processes. • Set up workstations, meeting rooms, and video conferencing equipment. • Provide general IT troubleshooting, acting as first-level support. • Manage the internal IT support ticket queue, performing triage and escalation when needed. • Follow escalation protocols and ensure timely responses to support requests. • Participate in an on-call rotation, when required.