PeopleJoy

PeopleJoy helps employers attract and retain top talent with student loan assistance and education benefits.

Customer Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

54 days ago

Salary

$48K - $58K / year

High SchoolEnglish

Job Description

• Support clients and their employees with education assistance programs • Respond to inquiries via phone, email, chat, and ticketing systems • Collaborate with other CSRs to resolve complex cases • Document all interactions in CRM and internal tools

Job Requirements

  • Strong communication skills
  • Customer service orientation
  • Detail-oriented and organized
  • Ability to follow structured processes
  • Team player who asks questions when needed

Benefits

  • Medical
  • Dental
  • 401(k) match
  • Short- and long-term disability
  • Life insurance

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