Brightfield

The Gold Standard in extended workforce market intelligence.

Director of Training – Education

DirectorDirectorFull TimeRemoteTeam 51-200Since 2006H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

54 days ago

Salary

$140K - $160K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Develop and execute a global training and enablement strategy for both customers and internal customer-facing teams. • Design and deliver training programs that support customer onboarding, adoption, retention, and expansion. • Create and manage training content across multiple formats, including virtual, in-person, and asynchronous learning. • Ensure alignment between enablement programs and the customer journey, providing the right knowledge, tools, and resources at each stage. • Leverage LMS and enablement tools to track engagement, measure effectiveness, and optimize the delivery of training programs. • Facilitate and deliver live and on-demand training sessions for customers and internal teams. • Develop role-specific training for Customer Success, Sales, and other support teams to enhance customer interactions and product knowledge. • Build and maintain a learning library to provide ongoing access to training resources. • Develop deep expertise in TDX and leverage that knowledge to collaborate cross-functionally, ensuring training programs evolve alongside product enhancements and directly contribute to product development. • Implement certification programs to help customers deepen their expertise in Brightfield’s TDX platform. • Continuously analyze training impact using AI and data-driven insights and feedback to refine and improve programs. • Stay current on industry trends and best practices to enhance enablement initiatives.

Job Requirements

  • 8+ years of training or enablement experience, including experience supporting Customer Success teams and direct customer training initiatives.
  • Proven ability to develop and scale training programs from the ground up that impact customer-facing teams and customers.
  • Experience implementing and managing LMS platforms and other enablement tools.
  • Strong track record of cross-functional collaboration with Customer Success, Data & Analytics, Sales, Product, and Marketing.
  • Background in fast-paced and high growth SaaS and technology training preferred.

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