• Own and drive the research roadmap for Shopper & Fulfillment; partner with cross-functional leaders to align on priorities, timelines, and success criteria. • Plan and execute mixed-method studies (generative, foundational, and evaluative) that inform product strategy, design decisions, and go-to-market plans. • Synthesize insights into clear narratives and frameworks that translate into product requirements and measurable business outcomes. • Lead and socialize foundational research programs whose findings scale across multiple teams, creating shared understanding and direction. • Build strong relationships across Product, Design, Engineering, Data Science, Operations, Marketing, and Business Development to ensure insights drive decisions. • Conduct field research in stores, warehouses, and delivery environments as needed; this role may require up to one week of travel per month to field sites.