Instacart

Instacart invites the world to share love through food. This is how homemade is made.

Senior Researcher – Shopper & Fulfillment

Research ScientistResearch ScientistFull TimeRemoteTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

California + 18 moreAll locations: California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maine, New Hampshire, New Jersey, New York, Oregon, Maryland, Massachusetts, Pennsylvania, Rhode Island, Texas, Vermont, Virginia, Washington

Posted

49 days ago

Salary

$139K - $176K / year

Bachelor Degree5 yrs expExperience acceptedEnglishPythonSQL

Job Description

• Own and drive the research roadmap for Shopper & Fulfillment; partner with cross-functional leaders to align on priorities, timelines, and success criteria. • Plan and execute mixed-method studies (generative, foundational, and evaluative) that inform product strategy, design decisions, and go-to-market plans. • Synthesize insights into clear narratives and frameworks that translate into product requirements and measurable business outcomes. • Lead and socialize foundational research programs whose findings scale across multiple teams, creating shared understanding and direction. • Build strong relationships across Product, Design, Engineering, Data Science, Operations, Marketing, and Business Development to ensure insights drive decisions. • Conduct field research in stores, warehouses, and delivery environments as needed; this role may require up to one week of travel per month to field sites.

Job Requirements

  • 5+ years of applied user/UX/product research experience owning end-to-end studies (planning, execution, analysis, and socialization)
  • Bachelor’s degree in Psychology, Cognitive Science, HCI, Human Factors, Anthropology, Design, or a related field; or 4 additional years of directly related research experience in lieu of a degree.
  • Proficiency with qualitative and quantitative methods, including contextual inquiry, in-depth interviewing, diary studies, usability testing, survey design and analysis, and mixed-method triangulation.
  • Demonstrated experience defining multi-quarter research roadmaps, driving prioritization, and influencing product strategy with cross-functional partners (Product, Design, Engineering, Data Science).
  • Ability to analyze product usage data and integrate findings with qualitative insights; proficiency with SQL, R, or Python for analysis, and a portfolio or case studies demonstrating 3+ impactful projects.

Benefits

  • Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
  • This role is eligible for a new hire equity grant as well as annual refresh grants.
  • Review of Flex First remote work policy available.

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