• Maintain deep understanding of product and roadmap and engage with T&P and CSG stakeholders in the development of product feedback, roadmaps, strategic readiness plans, and customer adoption plays. • Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements. • Document best practices and learnings from product interaction to deliver to Cloud Success teams. • Collaborate closely with your Cloud Success team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall strategy and customer success. • Maintain deep technical, functional and domain knowledge across all in-market and new products. • Practice continuous learning through first-hand product experimentation and participation in Product-driven betas, pilots and collaboration with SMEs in the Success Ecosystem. • Identify, document, and track all recommended product enhancements reflecting inputs from customer, partner and internal stakeholders. • Develop product requirements and deliver to Product Leadership for roadmap consideration. • Establish and own relationship with Product Management Leaders and key subject matter experts. • Provide product expertise to support the creation and rollout of adoption strategies to improve product adoption score and overall customer health. • Participate in improving the CSS adoption score / customer health score. • Work with other Readiness Success Architects across Cloud Success to continuously improve our operating model and share best practices.