• Act as the primary technical escalation point for complex operational issues across SIEM and continuous monitoring programs, ensuring quick and effective resolutions. • Maintain and optimize critical security systems, including SIEM platforms (e.g., Splunk, ELK, SumoLogic, Sentinel), vulnerability management and scanning tools (e.g., Nessus, Qualys, Tenable), and Anti-Virus/EDR solutions (Trend Micro Deep Security Manager, Microsoft Defender, Crowdstrike). • Oversee continuous monitoring activities for FedRAMP and other compliance programs, including vulnerability scanning, configuration management, security control validation, and compliance artifact generation. • Monitor and improve the team's use of automation and monitoring tools to drive operational efficiency across both SIEM and vulnerability management workflows. • Analyze and resolve system performance issues, ensuring compliance with FedRAMP, SOC, HIPAA, and other security/operational standards. • Participate in incident response, threat hunting, and post-mortem analysis to identify root causes and prevent recurrence. • Manage a team of engineers across SIEM operations and continuous monitoring (vulnerability management) functions, fostering a high-performing and engaged team culture. • Mentor and support the professional growth of engineers through training, feedback, and career development planning. • Assist with hiring, onboarding, and retention to ensure team stability and growth. • Oversee day-to-day delivery of security services, ensuring operational consistency and high-quality outcomes for both SIEM and continuous monitoring programs. • Track and optimize key metrics such as incident response times, vulnerability remediation rates, false positive reduction, operational efficiency, and compliance posture. • Develop and refine processes for incident response, vulnerability remediation, continuous monitoring reporting, and compliance documentation. • Work with cross-functional teams, including consulting teams, SREs, and professional services teams, to improve service delivery and client satisfaction.