• Support the accurate, timely, and compliant execution of Brightspeed’s billing operations and customer invoicing • Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes • Manage and prioritize billing-related incident tickets (INC), partnering with IT and vendors to triage issues, implement fixes, and prevent recurrence • Support the “Bill on Time” operating model by monitoring invoice readiness, data quality, and billing messages to ensure accurate and timely invoice delivery • Perform pre- and post-billing reconciliations and regression testing to ensure invoice completeness and accuracy • Investigate and resolve discrepancies related to usage feeds, orders, pricing, and customer hierarchies • Manage invoice-related projects such as bill redesigns, new product launches, regulatory changes, and system enhancements • Develop timelines, track milestones, manage dependencies, and ensure billing changes are delivered without disrupting billing cycles • Perform audits and validations to support SOX controls, tariff compliance, and contractual requirements • Support revenue assurance activities by reconciling billed versus unbilled usage and validating invoice-level revenue