• The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. • Responsible for coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. • Working with healthcare providers to complete the required documentation and sample submission. • Confirming insurance eligibility and benefit levels. • Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. • Employee will be on the phone approximately 60-80% of the time. • Independently manage assigned work and meet production and quality metrics. • Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. • Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers. • Participate in the Quality Assurance plan. • Comply with applicable CLIA and HIPAA regulations.