• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. • Assists customers and dealers with troubleshooting and repair of service-related problems. • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region. • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified. • Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team. • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling. • Promotes and ensures dealership has Autocar trained technicians to handle workload. • Develops and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product. • Develops strong relationships with Regional Business Managers and National Account Sales in their region. • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met. • Coordinates cost effective, self-managed travel schedules.