• Develop, implement, and maintain detailed compliance management procedures consistent with applicable laws and regulations. • Oversee the CMS framework, including risk and control identification, reporting, monitoring, testing, change management, training, complaint management, governance, and regulatory relations. • Serve as the designated Director of Compliance, authorized to engage with all departments and effect corrective action as necessary. • Ensure compliance responsibilities are communicated and incorporated into business processes across the organization. • Lead the development and maintenance of risk assessments for various processes and programs to identify risks, create internal controls, and implement mitigation factors. • Review and update policies and procedures to ensure alignment with legal requirements and Connexus standards. • Coordinate and deliver comprehensive compliance training for all employees, tailored to job functions. • Oversee the process for receiving, recording, investigating, and resolving consumer complaints. • Conduct regular compliance quality assurance testing to evaluate adherence to laws, regulations, and internal policies. • Maintain proactive monitoring systems to identify procedural or training weaknesses.