• Oversee all internal operations including consulting delivery, client services, project management, workforce planning, and technology enablement • Build scalable operational infrastructure to support firm growth, new service lines, and geographic expansion • Establish and monitor key performance indicators (KPIs) to drive accountability, productivity, and profitability • Champion process optimization and best practices across consulting engagements and internal operations • Partner with Finance to manage budgeting, forecasting, revenue optimization, and margin improvement • Ensure consistent, high-quality delivery of pharmacy consulting services across all client engagements • Translate firm strategy into executable operational plans with clear milestones and ownership • Lead talent strategy including recruiting, onboarding, performance management, and retention • Ensure adherence to applicable healthcare regulations, data privacy, and client confidentiality standards (e.g., HIPAA)