Bringing Bitcoin to the Masses
Customer Support Director
Location
United States
Posted
11 hours ago
Salary
Not specified
Job Description
Job Requirements
- 8 years’ experience as a call center manager
- 11 years’ experience in a call center environment or operations environment
- Experience managing outbound call center functions.
- Experience with call ticket management/tracking systems, call center agent tracking/mgt systems
- Expert in MS Excel
- Salesforce experience preferred
- Experience with digital wallets, compliance support and the Bitcoin ecosystem
- Strong coaching and leadership skills
- Ability to motivate team members and to promote customer service and satisfaction within a Customer Care environment
- Ability to handle customer escalations and successfully de-escalate
- Exceptional organizational skills and driven by success
- Ability to work various shifts as needed to provide oversite and management checks
Benefits
- 401K Matching
- Health benefits offered with a company contribution towards premiums
- Paid wellness membership
- Equity
- Paid time off & holidays
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