Ongoing Support Manager

ManagerManagerFull TimeRemoteTeam 201-500Since 1995H1B No SponsorCompany Site LinkedIn

Location

New Jersey

Posted

50 days ago

Salary

$90K - $125K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Ensure support requests are handled efficiently, accurately, and in alignment with service expectations • Monitor support queues, workloads, and response times to maintain consistent service levels • Lead, coach, and support a team of Ongoing Support Consultants • Set clear expectations around support quality, time management, and client communication • Help ensure support work stays within defined scope, escalating potential scope concerns appropriately • Contribute to the development and maintenance of internal documentation, workflows, and knowledge base resources.

Job Requirements

3+ years of experience in a client-facing support or consulting role
Prior experience mentoring, coaching, or leading team members (formal people management experience preferred but not required)
Strong troubleshooting and problem-solving skills in a professional services environment
Working knowledge of managed services or ongoing support delivery models
Ability to manage competing priorities while maintaining service quality
Strong written and verbal communication skills with clients and internal stakeholders.