Supporting a collaborative work environment rooted in knowledge, trust, growth and respect.

Customer Service Coordinator

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 2018H1B No SponsorCompany Site LinkedIn

Location

California

Posted

54 days ago

Salary

$18 - $24 / hour

Bachelor Degree1 yr expExperience acceptedEnglish

Job Description

• Answer and filter all customer service calls. • Make outbound calls to providers. • Maintain customer service documentation, records, job aids, and policy and procedures. • Resolve any grievances and complaints received through Customer Service, respond when needed to telephone and written inquiries and initiate steps to assist callers regarding issues relating to the content or interpretation of benefits, policies and procedures, provider contracts, and adjudication of claims. • Comply with all Company and Department Policies and Procedures. • Maintain excellent customer service to all callers and staff. • Assists other departments or with other projects as needed.

Job Requirements

1 year healthcare administration experience preferred.
1 year customer service experience.
EZ-Cap experience preferred.
Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe.
Detail oriented and highly organized.
Strong ability to multi-task, project management, and work in a fast-paced environment.
Strong ability in problem-solving.
Ability to self-manage, strong time management skills.
Ability to work in an extremely confidential environment.
Strong written and verbal communication skills.