Surgery Partners, Inc

Creating exceptional value for our patients, physicians and payors through our unique healthcare delivery model.

Call Center Representative – Medical Practice

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 10,001+Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

23 hours ago

Salary

Not specified

High School2 yrs expEnglishSpanish

Job Description

• Answer incoming calls and direct them to the right departments • Accurately schedule appointments, consultations, and surgeries in Athena • Register new patients and input detailed demographic and insurance information • Confirm appointments and verify insurance coverage • Educate patients on pre-visit protocols, paperwork, and appointment details • Take and route messages from patients, physicians, and pharmacies • Coordinate scheduling for multiple physicians and locations • Provide backup front office support and contribute to overall workflow • Reach out to new patients with a friendly welcome call

Job Requirements

  • High School Diploma or equivalent required
  • Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting
  • Prior experience working with insurance and EHR systems (Athena plus!)
  • Familiarity with medical terminology and managed care contracts
  • Excellent verbal/written communication and people skills in English and Spanish
  • Strong organizational and time management abilities
  • Proficient in Microsoft Office with fast, accurate data entry skills
  • Ability to multitask while maintaining attention to detail

Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities

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