Role Description

We are seeking a highly organized Project Coordinator / Intake Specialist who can serve as the bridge between incoming requests and execution teams. This role requires someone who can:

• Analyze requests logically, structure them into clear workflows, and coordinate delivery while maintaining strong communication with stakeholders.

The ideal candidate has the:

• Technical reasoning to triage tasks.
• Soft skills to manage communication, expectations, and clarity across teams.

Key Responsibilities

• Request Intake & Task Translation: Review incoming client or internal requests and convert unstructured or complex inputs into clear project briefs, tickets, or templates for execution teams.
• Task Triage & Prioritization: Evaluate requests for scope, urgency, dependencies, and required resources, then route tasks to the appropriate team or workflow.
• Stakeholder Coordination: Communicate with clients and internal teams to gather missing details, clarify expectations, and ensure alignment before work begins.
• Workflow Tracking & Follow-Through: Monitor task progress, maintain organized documentation, and ensure deliverables move efficiently from intake through completion.

Qualifications

• Strong English communication skills (written and verbal).
• Experience in project coordination, client operations, or workflow management.
• Ability to analyze ambiguous requests and structure them into actionable steps.
• Strong organizational and documentation skills.
• Comfortable working across multiple teams and managing priorities.
• High attention to detail and strong problem-solving skills.

Preferred Experience

• Experience working in remote or distributed teams.
• Familiarity with project management or ticketing systems (e.g., Asana, ClickUp, Monday, Jira, Trello).
• Experience in client-facing operations or service delivery environments.

Key Traits for Success

• Logical thinker who can triage and structure work.
• Strong communicator who can manage stakeholders diplomatically.
• Detail-oriented and process-driven.
• Calm under pressure with the ability to manage multiple priorities.