• Lead Unemployment Tax Operations (Approximately 50%) • Provide strategic and operational leadership for the unemployment tax team delivering services under standard unemployment claims administration contracts. • Oversee core unemployment tax activities, including: Review and routing of unemployment tax correspondence Analysis and validation of unemployment tax rates Execute statutory election opportunities Prepare annual tax rate reports and projections Reimagine and standardize end-to-end unemployment tax processes to improve efficiency, accuracy, and client experience. • Partner with senior leaders on enterprise programs and complex client engagements. • Ensure compliance, scalability, and service delivery across all unemployment tax services. • Lead Payroll Tax Consulting (Approximately 50%) • Lead a team of payroll tax consultants, providing mentorship, and technical guidance. • Be a pod leader, managing payroll tax consulting projects from initiation through completion. • Review technical deliverables to ensure accuracy, quality, and regulatory compliance. • Develop tailored project plans with care for client risks, needs, and objectives. • Be a senior client advisor, maintaining relationships and addressing issues.