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Role Description

As the Director, Procurement you are responsible for overseeing the productivity and daily operations of the procurement as determined by Vice President of Procurement. In this role you will develop and implement strategies and tactics to increase communication between the Title Department and all other departments. Additionally, you are accountable for ensuring staff members are performing the functions of their job descriptions.

• Oversees the operations to ensure the proper completion and compliance of all processes within the department.
• Provides strategic leadership and direction to teams, including managers and staff.
• Monitors and tracks SLAs to ensure we are meeting client expectations.
• Monitors daily workload both in house and BPO partners and reallocates work as necessary.
• Collaborates with internal departments (closing, compliance, disbursement) and external stakeholders (lenders, county offices, etc.) to ensure Operations comply with regulatory requirements.
• Drives process improvements and implements technology solutions to streamline workflows, enhance productivity and reduce risk.
• Monitors performance metrics, maintains quality control and ensures adherence to company standards and legal regulations.
• Assists in managing the department’s budget and resources.
• Manages teams to meet departmental and corporate objectives as determined by senior management.
• Creates, reviews, and implements new processes to improve all Procurement Department timelines and production numbers.
• Reviews client performance statistics and management reports with Vice President and Executive Management.
• Monitors Aged title files.
• Communicates with UW as necessary.
• Responds to escalations; identifies trends and implements processes to reduce escalations.
• Participates in strategy discussions as they relate to internal enhancements.
• Oversees and creates procedures for complete process for new client setup.
• Creates and communicates new policies, procedures, and initiatives to increase productivity to the direct reports.
• Monitors the fulfillment of required staff training.
• Monitors progress of new hires and maintains 30-60-90 Day Review forms for all employees.
• Reviews and approves candidates for promotions.
• Administers performance management planning and review process for teams.
• Manages interdepartmental relationships.
• Participates in and/or creates Project Teams to address corporate goals and objectives.
• Addresses exception trends in any measurable SLAs with responsible departments to identify and implement strategies to improve.
• Attends conference calls and client visits as needed.
• Monitors monthly scorecards and remediation, when applicable.
• Monitors daily reporting (Client specific).
• Interviews and assists HR with meeting staffing needs.
• Acts as a leader within the company.
• All other duties assigned.

Qualifications

• Bachelor's degree or five-seven (5-7) years’ experience in the real estate, banking, or vendor management industry.
• Demonstrated management experience.
• Knowledge of title procurement processes.
• Good organizational skills, ability to manage multiple tasks simultaneously.
• Demonstrated excellent communication and customer service skills.
• Knowledge of personal computers and Microsoft software products.

Benefits

• Competitive payrates based on skills and experience.
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), employee discounts.
• Paid holidays and generous PTO based on tenure.
• Paid volunteer time.
• Paid Maternity and Parental Leave.
• 401K plan and robust continuous learning opportunities.
• Access to discounts that help save money in your daily life.

Company Description

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnect.com.