• Requirements Gathering: Meet with business leaders across Sales and Customer Experience to identify pain points and opportunities for leveraging technology. • Functional Specification: Translate identified business needs into detailed technical requirements to be passed to the IBA team for execution. • Technical Liaison: Serve as the primary point of contact between commercial operations and counterparts in the internal business systems applications department. • Project Management: Manage the end-to-end lifecycle of system initiatives, ensuring timely follow-up with stakeholders and adherence to project timelines. • Backlog Management: Support the product backlog for enterprise systems by prioritizing features and improvements based on strategic alignment and business value. • System Testing: Lead and execute comprehensive testing activities, including unit, regression, and User Acceptance Testing (UAT). • Data Governance: Ensure data integrity, accuracy, and compliance across Workday and Salesforce systems and reporting.