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Role Description

As a key member of the Product team, this role will drive the adoption and successful integration of Anchorage Digital's platform by our API clients and partners. You will be responsible for building Anchorage’s Solutions Engineering & Developer Experience practice as we expand our API suite to cover new and existing products.

• Ensure high API deployment quality and enhance the overall Product Experience by serving as the internal advocate for our clients.
• Blend technical expertise, client communication, and a deep understanding of customer use cases to maximize the value of our platform.
• Create elegant implementation experiences from pre-sales through post-go-live to streamline customer implementations.
• Influence API product strategy by gathering client feedback and identifying opportunities to enhance and add to our offerings.
• Streamline the path from prospect to live client ensuring clients can integrate quickly, autonomously, and successfully.

Qualifications

• 2-5 years experience supporting client system design in a Consulting, Solutions Engineering, or Developer Experience capacity.
• 1-3 years experience building, designing, or implementing APIs.
• Background in engineering to effectively collaborate with technical teams.
• Excellent verbal and written communication skills.
• Self-describe as creative, humble, ambitious, detail-oriented, hard-working, trustworthy, eager to learn, methodical, action-oriented, and tenacious.

Requirements

• Lead Technical Implementation Design by partnering with Customer Solutions & Enablement colleagues.
• Build the "Developer Experience" (DevEx) by refining the developer portal and authoring high-quality documentation.
• Smart Triage & Support to tool the team for quicker diagnosis and response to technical implementation issues.
• Demonstrate API Mastery and develop a distinct "identity" for our APIs.
• Implement proactive monitoring to catch UX inefficiencies before they impact the client.
• Establish and codify API standards and best practices.
• Drive Cross-Product API Cohesion to ensure seamless integration across services.
• Establish Robust Pre-Release Testing with Engineering to ensure API reliability.

Benefits

• Work in a welcoming and inclusive workplace.
• Be part of a diverse team united in building the future of finance.
• Opportunities for professional growth and development.