Email/Chat Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 1945Company SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Respond to customer inquiries via email and live chat • Provide information about products, orders, and services • Document customer interactions in internal systems • Assist customers with order updates and basic troubleshooting • Escalate complex issues to appropriate departments • Maintain accurate records of customer communications

Job Requirements

  • High school diploma or equivalent
  • Strong written communication skills
  • Customer service experience preferred
  • Ability to manage multiple conversations and tasks

Benefits

  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off (PTO)
  • Paid holidays
  • Paid training and onboarding
  • Career advancement opportunities
  • Professional development and cross-training

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