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Role Description

This role is a high-impact position for a strategic and technically savvy professional who thrives at the intersection of business strategy, partner operations, and cross-functional execution. You will serve as the primary technical and business-facing leader for a vertical, managing partner relationships, aligning Product and Engineering priorities, and ensuring operational excellence across complex ecosystems. The environment is fast-paced and collaborative, with significant influence on partner strategy, roadmap decisions, and overall platform performance. You will lead strategic planning, governance, and risk management initiatives, translating partner needs into actionable technical requirements. Strong communication, analytical skills, and a proactive mindset are critical for success in this role.

• Own partner and business strategy for a vertical, acting as the primary technical relationship and escalation point for key partners.
• Lead quarterly and executive business reviews, roadmap discussions, and strategic planning with partners, ensuring alignment to business objectives.
• Define and govern vertical-level operations, including SOPs, issue triage, Product Health accuracy, and execution standards.
• Translate partner and business needs into clear, actionable requirements for Product and Engineering teams, ensuring alignment and feasibility.
• Anticipate and manage partner resiliency risks, SLA expectations, and ecosystem dependencies.
• Influence cross-functional prioritization and roadmaps by presenting structured insights, risks, and tradeoffs to senior leaders.
• Mentor other Technical Account Managers and establish scalable frameworks, documentation, and governance patterns for operational excellence.

Qualifications

• 5+ years of experience in technical account management, partner operations, product operations, or other technical, partner-facing roles.
• Proven leadership managing cross-functional initiatives involving Product, Engineering, QA, and external partners.
• Strong understanding of system behavior, partner integrations, and the impact of technical changes on business outcomes.
• Experience managing partner relationships, operational governance, KPIs, SLAs, and escalation processes.
• Ability to translate complex partner or system dynamics into clear priorities, requirements, and execution plans.
• Comfort analyzing data (dashboards, metrics, logs, basic SQL) to identify and mitigate partner-impacting risks.
• Excellent communication skills with the ability to influence senior stakeholders and deliver structured recommendations.

Benefits

• Remote-first flexibility with the freedom to choose working hours and location.
• Unlimited PTO, company-wide recharge days, and annual team offsites.
• Perks such as weekly meal credits and travel discounts.
• Family-friendly benefits, including parental leave and flexible return-to-work plans.
• Competitive salary, equity options, and comprehensive benefits starting from day one.
• Access to wellness budgets, personal development funds, and team-level learning resources.