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Role Description

The Retail Network team is on a mission to grow and scale the world’s most trusted, open, and complete product data network. As a Senior Implementation Consultant, you’ll play an instrumental role on the Retail Network Services team by leading our customers through the implementation, adoption, and expansion of Salsify across their organizations – ultimately resulting in excellent customer satisfaction and the growth of our Retail Network. You’ll work directly with our customers to meet each of their unique and growing commerce business demands. You will partner with a Project Manager to form an Implementation team to deliver an outstanding onboarding experience for each of your customers.

How you will make an impact:

• Lead the technical consulting and configuration component of multiple concurrent time and materials implementation projects.
• Partner with Project Managers to deliver projects on time, within scope, and within budget.
• Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products.
• Work cross-functionally with Retail Success Managers, Project Managers, Account Managers, and other teams to ensure customers are set up to achieve established KPIs/Goals.
• Mentor team members and drive a consistently positive experience with internal and external stakeholders by teaching and bringing others along.
• Champion internal initiatives to support the broader delivery team.

Qualifications

• Experience navigating the complexities large enterprise clients face when launching a new platform.
• Passion for making customers successful and excitement to work in a customer-centric environment.
• Ability to thoughtfully communicate technical and new concepts to diverse audiences and adapt to changing circumstances.
• Experience problem-solving and can take different approaches to challenges.
• Curiosity and openness to learning with the ability to quickly grasp and make effective use of knowledge.

Requirements

• 3+ years of Implementation Consultant experience.
• Proficiency in data modeling, data governance, and integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus.
• Experience with JavaScript from a browser development perspective and a familiarity of how JavaScript dependencies are managed with package.json, NPM, and build tools.
• Able to use web browser tools to debug website scripts and HTTP requests.

Benefits

• Competitive and equitable market rates.
• Performance and proficiency-based compensation, not tenure.
• Proactive adjustments to compensation when the market moves.
• Equity in the form of stock options for all Salsify employees.
• Participation in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more.