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Role Description

RYZ Labs is hiring for a Data Center Operations Technician to provide daily technical support, ensure system health, perform routine maintenance, and respond to incidents/outages. Day/night shifts and on-call required.

• Provide Tier 1/2 support for data center systems and services.
• Monitor performance/alerts; triage and remediate issues.
• Perform routine maintenance, patching, firmware updates, backups, and health checks.
• Handle racking/stacking, cabling, and hardware replacements.
• Respond to incidents/outages; escalate and document RCAs.
• Maintain runbooks, SOPs, and accurate tickets.

Qualifications

• 2+ years in data center/IT operations or NOC.
• Familiar with Linux/Windows, virtualization (VMware/KVM), and basic networking.
• Experience with monitoring and ticketing tools; ITIL a plus.
• Strong troubleshooting and communication skills; able to work shifts/on-call and handle equipment.

Company Description

RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.

• Our teams are remote and distributed throughout the US and Latam.
• They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient.
• We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years.
• At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development.
• We provide an environment of opportunities, learning, growth, expansion, and challenging projects.
• You will deepen your experience while sharing and learning from a team of great professionals and specialists.

• Customer First Mentality - every decision we make should be made through the lens of the customer.
• Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.
• Ownership - step up if you see an opportunity to help, even if not your core responsibility.
• Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.
• Frugality - being frugal and cost-conscious helps us do more with less.
• Deliver Impact - get things done in the most efficient way.
• Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.