This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role requires you to maintain and expand relationships with our national customers, ensuring their satisfaction and contributing to revenue growth. The successful candidate will work alongside our sales leadership team in utilizing a 'bottom-up' approach, complementing the leadership team's 'top-down' strategy.

• Actively manage and nurture relationships with existing national customers, ensuring their needs and expectations are met in a timely and professional manner.
• Collaborate with the sales leadership team to implement strategies to expand existing partnerships, both horizontally and vertically, within the customer's organization.
• Troubleshoot any customer issues and liaise with the appropriate departments within our company to find swift and effective solutions.
• Coordinate and collaborate with multiple internal teams, including marketing, operations, and customer success, to ensure our offerings meet and exceed customer requirements.
• Provide regular updates on account status to the sales leadership team, including challenges, opportunities, and risks.
• Conduct regular check-ins and provide routine updates to current clients about our services.
• Participate in the development of proposals and presentations for existing clients.
• Stay up-to-date with industry trends, competitors, and market conditions that may affect our customer relationships and business strategies.

Qualifications

• Proven experience as an Account Executive or similar role in sales or account management.
• Experience working within the multifamily industry.
• Excellent communication, negotiation, and relationship-building skills.
• Strong understanding of customer requirements and market trends.
• Ability to work independently, manage large, diverse customer portfolios, and prioritize tasks effectively.
• Ability to travel as required to meet clients or attend industry events.

Benefits

• Flexible work schedule with eligibility to work remotely.
• Unlimited vacation.
• Comprehensive compensation as well as benefits package.

Company Description

Fetch is a last-mile off-site package delivery platform for apartment communities. We solve the package problem for property managers while adding a convenient amenity for residents.

Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.

So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.