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Role Description

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey.

• Build a foundation of trust by listening deeply and understanding each member’s needs.
• Document member needs and preferences to enable our team to best care for each member.
• Make outbound calls to around 80 - 100 prospective members every day.
• Complete virtual onboarding and training (three weeks long) within your first three months.
• Reach out to eligible members to inform them of Thyme Care’s services.
• Explain the benefits of Thyme Care’s program to members and caregivers.
• Obtain consent from members, conduct enrollment surveys, and identify urgent member needs.
• Participate in coaching and development sessions to meet quality and productivity goals.

Qualifications

• Experience in sales roles, with skills in building trust, listening, and overcoming objections.
• Recent college graduates with 1+ years of experience in a fast-paced environment.
• Bonus points for experience in a healthcare environment, start-up, or sales capacity.

Requirements

• A member-first approach, motivated by our mission to help people during challenging times.
• Metrics focused, able to hit and exceed daily, weekly, and monthly goals.
• Growth mindset, seeking feedback and opportunities to learn and grow.
• Effective listener and communicator, building rapport with members and colleagues.
• Comfort with technology, including Zoom, Google Suite, and Slack.
• Ability to operate in a private, quiet, and secure environment during scheduled shifts.

Benefits

• Pay rate of $24.03/hour.
• Bonus potential of up to $2,500 per quarter (up to $10,000 annually) for exceptional performance.
• Choice of great medical, dental, and vision insurance plans.
• Generous vacation policy for full-time employees.
• Must be located within the lower 48 United States due to contractual limitations with accessing PHIs.