Thermo Fisher Scientific

The World Leader In Serving Science

Field Service Engineer – EM

Field EngineerField EngineerFull TimeRemoteTeam 10,001+Since 1956H1B SponsorCompany SiteLinkedIn

Location

Kentucky

Posted

2 days ago

Salary

Not specified

Bachelor Degree2 yrs expExperience acceptedEnglishElectron

Job Description

• Ensure customer needs are met as the primary regional field service engineer. • Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes) • Troubleshoot and repair equipment, providing support to customers and other field service personnel. • Develop positive working relationships with customers and company personnel. • Submit detailed field service reports. • Provide training and mentorship to customers and new field service engineers. • Offer feedback to product quality and sales teams and update system documentation. • Act as a subject matter expert and resource for training.

Job Requirements

  • Advanced Degree, no prior experience required, or bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
  • Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
  • Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
  • Experience with ultra-high vacuum systems and high voltage equipment preferred
  • Excellent customer service and communication skills, both written and verbal
  • Strong organizational and time management capabilities
  • Proficiency with Microsoft Office suite and service management software
  • Ability to read and interpret technical documentation and schematics
  • Valid driver's license and ability to travel up to 50-75% within assigned territory
  • Physical ability to lift up to 50 lbs and work in various laboratory environments
  • Proficiency in English required; additional languages beneficial
  • Strong problem-solving abilities and capacity to work independently
  • Adherence to safety protocols and quality standards
  • Ability to effectively train and support customers on equipment operation

Benefits

  • Professional growth and development opportunities
  • Resources for individual career goals
  • Access to advanced technology

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