• Own detection performance outcomes for 3-5 strategic customer accounts, ensuring the AI engine maintains high efficacy aligned to each customer’s risk tolerance and priorities. • Become a reliable resource for customer detection issues, handling high-priority false positive and false negative escalations, often using investigation outputs from Email Security Analysts and other Threat Intel inputs. • Monitor and analyze misclassification patterns using internal detection analysis dashboards and tools. • Perform incident triage and alert correlation to systematically diagnose why detections produce false positives or miss threats, using IOCs and TTPs. • Design and implement detection tuning strategies based on customer-specific signals, attack patterns, threat intelligence, and behavioral characteristics, following established methodologies. • Fine-tune detection thresholds and configurations to optimize precision while maintaining coverage against emerging threats, balancing detection efficacy with customer experience. • Generate and present impact reports that demonstrate measurable improvement in detection improvement to both customers, and internal stakeholders, in close partnership with GTM teams. • Maintain close alignment with Sales and Customer Success leads to understand customer pain points, renewal risks, and what matters most for securing deals, without taking on primary account management responsibilities. • Document detection issues, investigation findings, and tuning approaches in a structured, reusable format to enable team learning and program improvement. • Review audit logs and analyze system interactions using internal and external tools, including AI-based analytical tools, to identify root causes, and tuning opportunities. • Identify cross-customer patterns and contribute tuning methodologies to the operational playbook that can be leveraged across the program. • Submit D360 CFN reports and AISM submissions to improve global detection coverage based on customer findings. • Provide feedback to tooling team on analysis gaps, needed capabilities, and opportunities for automation, helping shape the roadmap for detection analysis and tuning tools. • Support training of other team members by sharing investigation insights and developing repeatable methodologies, including leveraging outputs from Email Security Analysts to scale tuning impact. • Leverage AI tools (ChatGPT, Claude, Claude Code, etc.) in established workflows and investigations to accelerate research, automate routine tasks, enhance documentation, and improve problem-solving efficiency